Can I place my trade order online?
We will soon be able to take to-the-trade order requests online, but at this moment, we are still working hard to provide you this functionality. However, once we have approved your Partner Application, Resale Certificate, and Credit Card Authorization Form, we are happy to assist you in placing wholesale orders:
- You can submit your forms and order request via email to firstname.lastname@example.org.
- You can submit your forms and order request by phone or fax at 855.668.2489.
What is your return/exchange policy?
Two Little Limes guarantees the quality of our products. All trade account returns, claims of defects, quality complaints and/or shortages must be made within 30 days of the ship date. A return authorization number must be obtained from Two Little Limes customer service for all returns. Return Authorization Numbers will be granted for defective goods only. Returns without a RAN, or those received outside the 30-day window, will be refused. If an item is defective, Two Little Limes will pay the freight charges and replace the item (if available) or credit the account. Two Little Limes does not issue trade refunds or offer exchanges. Claims resulting from shipping damage must be filed with the freight carrier. All returned merchandise must be unused, unwashed, and in original packaging.
Please keep in mind that our products are made by hand. Any deviations in color, pattern, or size are natural and reflect the handmade character of these products. These variations are not considered defects.
Please contact us at email@example.com for more information or to request a return authorization number (RAN).
Do you charge tax?
Two Little Limes maintains a physical headquarters in Texas. This requires us to charge the associated sales tax on orders with Texas delivery addresses made by accounts without a valid re-sale certificate. We do not charge sales tax on Trade Partners’ orders as a valid re-sale certificate is required of these accounts.
Can I order swatches?
Unfortunately, we cannot ship fabric swatches at this time, but we welcome you to visit our showroom at the Dallas Total Home & Gift Market to view our collections in person.
What shipping carriers do you use?
All domestic orders ship via UPS Ground or USPS unless otherwise noted on the order confirmation. Rates are determined by weight, size, and destination. Please contact us for other locations or Priority Air rates. Shipments are FOB origin Dallas, TX. If you would like to work with your own shipper, please contact us at firstname.lastname@example.org and we will do our best to accommodate.
What are your lead/delivery times?
Orders are usually processed within 1 business day of receipt. Orders typically ship within 6-8 weeks unless stated otherwise at the time of the order. Items held in stock may ship sooner; your order confirmation will notify you of the products’ in-stock status. Delivery times are provided solely as guidelines and are subject to change at any time. Backordered items will be shipped out automatically unless cancelled in writing to Two Little Limes.
Can you expedite or rush my order?
Yes, we do offer expedited shipping at additional cost. Please contact us at the time your order is placed to discuss alternative shipping options.
Can I place an international order?
We are happy to accept international retail orders.
However, please contact us if you would like to place an international trade order. We are happy to accept to-the-trade orders with the appropriate documentation and verification of trade status.
Please note that international orders over $1000 USD must be paid with a wire transfer. The transfer must be received before product ships. We will ship your product to your contracted US-based freight forwarder, but are unable to ship product directly to destinations outside Canada and the US.
Can I purchase with a client’s credit card?
We are unable to accept client credit cards for payment.
How do I update my Trade Partner account information?
Mailing address and account passwords can be updated online, but please email us at email@example.com or call us at 855.668.2489 to update other partner account information.